Shipping Information
We ship within Continental U.S., Alaska, Hawaii, and U.S. Territories.
We ship to residential and commercial addresses, PO Boxes, APO, FPO, and AEO.
Delivery Time
Here's the equation we use to determine delivery time:
(Order Processing Time) plus (Shipping Time) = Total Delivery Time
Order Processing Time
Usually order processing time is 1-2 business days.
Shipping Time
Packages are shipped Monday thru Friday.
Please refer to the chart below for the shipping time.
Standard Priority Two-Day One-Day
7-9 bus. days 4-5 bus. days 2 bus. days 1 bus. day
Definition of a business day
Please note that our shipping times are based on "business days". Business days include all weekdays (Monday thru Friday), not including holidays.
Delivery
Packages are delivered Monday thru Friday only. Please note Two-Day Service and One-Day Service is not available for PO Boxes, APO, FPO, AEO addresses, Alaska, Hawaii, and U.S. Territories. *Additional transit time is required for these destinations.
Shipping Prices
Please refer to the chart on the Check Out page for the shipping price for your purchase by purchase weight.
Please note that if your package is returned to Sunshine's Playroom Inc due to the following reasons:
1. Refused by Recipient
2. Unclaimed
3. Invalid Address
4. Addressee Not Known
5. Insufficient Address
the order will be cancelled and subject to a 30% cancellation fee. Please note shipping charges and processing fees such as: discreet packaging, express service, and insurance are non-refundable.
Payment Methods
We accept all major credit card including: Visa, MasterCard, American Express, and Discover. You must provide your exact billing address, which your card bank has on file for you. Incorrect information may cause a delay in processing of your order.
We also accept Cashier's Checks, Company Checks, and Personal Checks. Orders are processed upon receipt of payment. Please allow 7-10 banking days after receipt for clearance of funds before the order is processed. Sunshine's Playroom Inc cannot guarantee the availability of a product by the time funds clear or payment is received.
It is easy to pay for your order by check or money order. Print out your confirmation page that has the items you are ordering, your total amount and your billing information. Once you have printed the page, write a check to Sunshine's Playroom Inc for the total amount of your purchase and mail the printed page along with the check to:
T D Bradley INC.
PO BOX 120401
Saint Albans, NY 11412
Please make certain that your check includes the following information:
-Name
-Order Confirmation Number
-Valid telephone Number
Please note all returned checks are subject to $26.00-$35.00 NSF (Non-Sufficient Funds) fee.
PRIVACY
• We do not sell, trade, or rent your personal information to others.
• All orders are shipped discreetly in a plain packaging bearing the return address of T D Bradley INC.
• Your package will not have any external markings that will give away the nature of your order.
• Charges will discreetly appear as T D Bradley INC. on your credit card statement.
SHIPPING
• We ship within Continental U.S., Alaska, Hawaii, and U.S. Territories.
• We ship to residential and commercial addresses, PO Boxes, APO, FPO, and AEO.
• We do ship overseas.
PAYMENT
• We accept all major credit, debit/check cards including Discover Card, Visa, MasterCard, and Amex.
• We also accept personal checks by Mail.
• Charges will discreetly appear as T D Bradley INC. on your credit card statement.
Delivery man and neighbors will not know
Your product is shipped in a plain cardboard box. And the "From:" address will have a discreet name also.
I did not order this
Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.
Someone used my credit card
Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.
Online is the best way to shop
Search by product name, size, material, color, category, etc. Our website is secure and safe.
Out of stock items
Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and can not be ordered.
Occasionally items are ordered but go out of stock before they can be shipped. Fortunately we have multiple warehouses from which we use a backup and can still ship your order. If you order is shipped from multiple warehouses due to a back-order condition, you are not billed extra for shipping.
Changes to an order already placed
Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.
Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.
Package has been tampered with
Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us.
Product shipped but has not arrived
If you have your invoice number, you can track your order online.
By tracking online you can get your UPS or USPS tracking number. Contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive.
If contacting the shipping company does not help, contact us.
Returns
For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). You must contact us at cs@SunshinesPlayroom.com for an RMA. Please return the items in their original packaging within 30 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us.
We have thousands of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.
In your return package please include:
The RMA #
The packing slip.
A note telling us what the problem was.
A note stating whether you would like a refund or an exchange for another item.
If you do not include a note, you may not be refunded!
Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 30% restocking fee will be applied.
Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.
If you have questions, please email: cs@SunshinesPlayroom.com.
Order may be shipped from different locations
We have multiple distributors so your order may come separately depending on availability of items at a given distributor.
Your order is automatically forwarded to the next warehouse in line until your complete order has shipped. You do not pay additional shipping if your order has to ship from more than one warehouse due to a back-order condition.
Shipping Companies we use for shipping
US Priority Mail, UPS for US orders, international carriers may vary (we promise times, not companies for international)
We do not accept COD orders.
When does my order ship?
Your order will 98% of the time ship the next business day that you order the product, if the order is submitted Sunday through Thursday before our 3:00 pm est deadline. The warehouses are closed on weekends and do not ship. UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather.
Please note that the shipping options you choose take effect on the day the item ships, not the day you order.
For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday.
In some cases, the item you order may be found to be out of stock at the warehouse. We will forward to another warehouse as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products, we try to forward your order to the best warehouse best able to fulfill your order.
We cannot control delivery errors, especially if your address is not 100% complete.
Addressing an Overseas Military Mailpiece
To properly address a mailpiece, you need the following information:
Name of the recipient (rank/grade/rating is optional)
The PSC (Postal Service Center), CMR (Community Mail Room), UMR (Unit Mail Room), RPO (Regional Post Office), APO (Army Post Office) or OMDC (Official Mail Distribution Center) number.
It is not necessary to add the specific military formation (for instance "1/20 24th Infantry") that the recipient is attached to.
At times, operational security may demand that the unit not be named.
For FPO addresses aboard a United States Navy or United States Coast Guard vessel, put the ship's name and hull number, if applicable, (for instance "USS Cochrane (DDG-21)") instead of a PSC number.
If applicable, the recipient's Military Post Office Box number.
When mailing to a DPO address, do not add the street address of the embassy or the recipient's job title, such as "Ambassador John Adams" as this may cause processing errors.
The APO and "state" designator (AA, AP, AE)
Please do not use the state that the distribution hub is in (FL, CA, NY), as this may cause delays in the package being processed.
The correct ZIP Code for the unit, preferably the ZIP+4.
In case your package accidentally falls open during transit, consider including a card within, listing both yours and the recipient's addresses and a full listing of the contents.
For instance, here is a sample APO Address:
GEN Omar Bradley
PSC 1234, Box 12345
APO AE 09204-1234
For a FPO:
CAPT John Paul Jones
USS Cochrane (DDG-21)
FPO AP 96543-1234
For a DPO:
John Doe
Unit 8400, Box 0000
DPO, AE, 09498-0048
Important Info for International Customers
Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and-or allowable items. Convergence is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.
Important Info for Military Personnel
Orders are shipped via US Mail to all military addresses per military regulations.
***Priority US Mail Shipping. Delivery within 1-3 weeks. ***
We cannot ship via UPS, FedEx or DHL.
Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. Please refer to the APO/FPO table and the RESTRICTIONS at the url:
Overseas Military Mail Table - Changes and Active APO/FPO Table Including Military Mailing Restrictions
It outlines these conditions by APO/FPO ZIP Codes through the use of footnoted mailing restrictions codes (see the Restrictions page following the table).
T D Bradley INC. is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances. Order by Mail
Print out the order form to mail:
We strongly recommend you add items to your shopping cart and then select the button that says "order form to mail". Then select your shipping country and shipping method. That will bring you to an order form. Print and fill out the order form.
If you do not have a printer then you may copy the online form in clear and legible printing by hand. If your order form can not be read, it will be returned to you.
Mail the form with payment to:
T D Bradley INC.
PO Box 120401
Saint Albans, NY 11412
If you are sending a check please read details on Paying by Check
Do not send via Express Mail. Since express requires a signature, it may actually take us longer to get the order than if you send it via regular mail.
Order Online
Add products to your shopping cart from the sex toy site
Click on the View Cart or Check Out button to see and edit the items in your cart.
Click on the button that says, "Shopping Cart"
Complete the online form:
Fill out your shipping address
Choose a shipping method (We ship to anywhere in the world. Express Shipping is available).
Fill out your credit card information through our secure form.
After completing order you will get an invoice number and information on how to track your order.
Our prices are in $US Dollars only.
Pay by check
Print out the order form to include with your check:
We strongly recommend you add items to your shopping cart and then select the button that says "order form to mail". Then select your shipping country and shipping method. That will bring you to an order form. Print and fill out the order form. If you do not have a printer then you may copy the online form in clear and legible printing by hand. If your order form can not be read, it will not be processed.
Make check or money order payable to T D Bradley INC.
Pay in $US DOLLARS ONLY. Non USA orders may mail a bank check in US Dollars or pay by credit card. No other currencies will be accepted.
Personal checks will be deposited electronically (the name "T D Bradley INC." will show up on your bank statement) and products shipped 10 business days (2 weeks) after the checks are deposited.
Money orders and bank checks will be deposited through our bank and will be shipped within 2 days of receiving those checks.
Bounced checks will be billed your state's allotted fee (usually $26-$35)
Mail the check and order form:
Mail your filled out form along with correct payment to:
T D Bradley INC.
PO Box 120401
Saint Albans, NY 11412
Pay by COD
We do not accept payments by COD.
Pay by Credit card
We accept Visa, Master Card, American Express, and Discover.
You can order with your credit card by Ordering by Fax, mail, phone, or online.
Your card is authorized when you place the order online and billed within 2 hours after that.
Pay by Debit Cards
We accept debit cards with the Mastercard or Visa logo on it ONLY
Pay by Money order or bank check
Money orders and bank checks accepted by ordering by mail only.
Pay by Paypal
If PayPal holds your payment for an order you place with us, we are not responsible for any delay in receiving your order. It is up to you the customer to resolve any payment issue with Paypal.
Pay by Wire transfers
We do not accept Western Union. We can only accept wire transfers that are sent directly to our account in our bank.
Tell your bank to Wire Transfer Money to:
HSBC, INFO
Before sending payment, please email us at: ca@sunshinesplayroom.com. Please email us saying: "Here is a list of the items I wish to purchase. Please tell me what the shipping cost will be for to ship these items. I would like to ship my order via ________USMail or ________UPS (if possible). Please provide me with a final cost for this order so that I can arrange to send you a bank wire for that amount.
We will create an order for you and hold your order until we receive your bank wire. Your order will be submitted for processing within one business day after the money arrives in our account.
Please note: Wire Transfers that begin outside of the USA will incur a fee by the banks that are sending the wire. This fee is usually between $25 and $35. We have no control over this fee. You must add this amount to your wire to insure full credit for your order upon receipt by T D Bradley INC.
Shipping
See our Ordering and Shipping Information.
Discreet Shipping
All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as Barnaby Ltd.
Worldwide Shipping
We offer Global Air Mail shipping and UPS International Expedited. Prices may vary depending on order value. An additional $6 per pound charge may be added to UPS International Expedited orders depending upon destination country.
* International Air Mail may be delivered by USPS or any of it's partners (Deutsche Poste etc.) at our choice. US Air Mail is not trackable or insured.
** International Insured may be shipped by UPS International Expedited.
*** Delivery estimates do NOT include customs delays which may vary widely. Customer remains responsible for complying with their country's laws, customs regulations, taxes and duties. Some countries do not allow certain adult materials to be shipped into the country. We are not responsible for seized material.
Free shipping and shipping upgrades
Free shipping offers valid for the USA are valid for the 50 US states, and include shipments to US Armed Forces (AFO/FPO addresses.) They are not valid for shipping to US Territories. A discounted trackable and insured shipping upgrade to Domestic Ground (our choice of FedEx or UPS) may be offered where available.
International Customs and Shipping Choices
Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. SunshinesPlayroom.com is not responsible for packages delayed or detained in Customs.
We offer Global Air Mail shipping and UPS International Expedited. Prices may vary depending on order value.
We recommend the UPS International Expedited option, available for these countries, as these packages are insured and traceable door-to-door. If your parcel is shipped by an insured or traceable method, we will replace any shipments that are lost in shipment (not held in Customs). SunshinesPlayroom.com is not liable for lost or damaged packages shipped using an uninsured shipping method (Global Air Mail).
Free shipping and shipping upgrades
Free shipping offers valid for the USA are valid for the 50 US states, and include shipments to US Armed Forces (AFO/FPO addresses.) They are not valid for shipping to US Territories. A discounted trackable and insured shipping upgrade to to UPS may be offered where available.
Packages shipped using UPS are trackable and insured. If your parcel is not delivered as promised, we can issue a replacement for you.
Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS), and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).
Shipping Costs
The charge for shipping your order is determined by the order value total of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.
Shipping Options
Ship all items in as few shipments as possible (lowest shipping charges):
If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.
If some items are in stock and some are backordered, shipment of the in-stock items may be delayed in order to ship with the backordered items. At our discretion, we may send the order in multiple shipments, but in either case, you only pay a single shipping charge however the items are actually sent to you.
Ship items as they become available (fastest delivery):
If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.
If some items are in stock and some are backordered, the in-stock items will be sent immediately. As the backordered items arrive, they will also be sent immediately. Each shipment will incur shipping charges.
Order Fulfillment Time
Domestic orders are usually delivered within 4-10 business days from the day the order was completed. International orders generally take 2-4 weeks for delivery. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.
Overnight and Second-Day Shipping
When calculating timeframes for overnight or second-day delivery, be aware that our shipping warehouse is open Monday through Friday and is closed on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Pacific Time, Monday through Friday, will ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (the next business day). Examples:
Overnight: If your order is placed at noon PT on Friday with overnight shipping, it will be shipped Monday, and will arrive on Tuesday.
Second-Day: If your order is placed at noon PT on Friday with second-day shipping, it will be shipped Monday, and will arrive on Wednesday.
Backordered Items
We stock a large inventory of product to ensure prompt delivery of orders. In addition to regularly stocked items, our warehouse receives several deliveries a day. Unfortunately, there are cases in which items need to be ordered from the studio or manufacturer, resulting in a backorder situation. Backordered items usually take 3-10 business days to arrive in our warehouse. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:
Availability: Usually ships same day (orders placed before 12:00pm Pacific Time/3:00pm Eastern Time)
Shipping to Prisons
We do not ship to prisons.
Undeliverable Packages
If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.
If the delivery problem is determined to be due to an error on the part of SunshinesPlayroom.com or of the delivery service, then SunshinesPlayroom.com will replace the order for you with a rush ship method free of charge.
Order Status
You can check the status of your order on our website 24 hours a day. Check Order Status
Customer Satisfaction & Returns
Items purchased online and at our retail locations cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 30 days of purchase and must be accompanied by the sales receipt. All online returns must be pre-approved, email returns@SunshinesPlayroom.com for your Return Authorization number and pre-paid return address label.
We want to make sure you are happy with your selection so please don't hesitate to contact us directly at returns@SunshinesPlayroom.com.
We do not give satisfaction returns.
Please contact us at returns@SunshinesPlayroom.com. for a pre-paid return address label
Defective DVD’s will be exchanged for the same title only. We cannot exchange for another title. Once again please call or e mail us if you are not sure about your DVD purchase.
WE DO NOT ACCEPT ANY RETURNS ON THE FOLLOWING ITEMS:
Any Opened Items (we can not accept any clothing items that have been tried on or worn so please order your correct size)
All returns must be pre-approved. Please email us at returns@SunshinesPlayroom.com
Because our buyers personally review and hand select only the best quality items available, we have confidence that you will enjoy your purchases. Thank you for shopping with SunshinesPlayroom.com!
You must obtain an RA # to return an item.
